We are committed to protecting your information and respecting the privacy of all of the visitors and users of our website.
Please ensure that you read the following carefully, so that you understand our privacy policy and practices regarding the personal information of yours that we process and what we do with it. We will only use your personal information in accordance with how it’s outlined in this privacy policy and the applicable current data protection laws.
This policy, along with our Terms and Conditions, outlines the basis on which any personal information collected by us from you, or that you provide to us, via Callashoes.co.uk (or Callashoes.com), will be treated by us. By using this website, you are accepting and expressing consent to the practices outlined by this privacy policy. This privacy policy intends to govern the privacy of the users of the website.
We may change this Policy from time to time, so please check this page occasionally to ensure that you’re happy with any changes.
If you have any questions regarding this Policy or our privacy practices, you can email us at hello@callashoes.co.uk or alternatively, write to:
Calla
31 Banastre Drive
Newton- le-Willows,
Merseyside WA12 8BE
United Kingdom
How do we collect information from you
We obtain information when you visit and use our website, for example when you place an order, register, respond to a survey or marketing communication, surf the website or sign up to our newsletter.
Your payment information is not held by us, it is collected by our third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.
We collect your information so we can fulfil your order, provide you with our marketing communications (only if you sign up though), be able to provide customer service to you and improve our services.
The personal information that we collect from you
We (Calla Ltd) may collect and process the following data about you:
- Your name
- Your postal address
- Your email address
- Your telephone number
- Details of transactions you carry out through our website and the fulfilment of your orders
- If you contact us through any channel, we may keep a record of our correspondence with you
- Information you provide when you enter a survey (we might ask you to complete a survey from time to time for market research purposes, although you are under no obligation to do it)
- IP address, and information regarding what pages are accessed and when.
- Technical information may be collected automatically, including without limitation the IP address used to connect your computer or device to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
- Details of your visits to our website may be collected automatically, including without limitation what pages you access and when, products and pages you viewed or searched for, page response times, download errors, lengths of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page (including information about how you use social media plug-ins), traffic data, location data and weblogs.
We work closely with third parties (for example analytics providers or fulfilment centers) in order to fulfil orders and we may receive information about you from them. We also pass information needed to fulfill your order (like your postal address) to our fulfillment center.
We take a proactive approach to user privacy and the necessary steps are taken to protect the privacy of its users throughout their visiting experience.
How is your information used?
We process your data based on your permission for the data processing, in line with the GDPR legislation.
We may use your information to:
- process orders that you have submitted;
- allow us to provide you with excellent customer service;
- set up and manage your account;
- update and manage our customer database;
- to carry out our obligations arising from any contracts entered into by you and us;
- dealing with entries into a competition;
- seek your views or comments on the services we provide;
- notify you of changes to our services;
- ensure that our website is safe, secure and presented in a good format for your device;
- send you communications which you have requested and that may be of interest to you. These may include information about products or offers.
We will not delete your data until you have let us know that you would like us to do so. This is whether you make an account with us, sign up to our newsletters or order our shoes without making an account.
Who has access to your information
We will never rent or sell your information to third parties. We will not share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf: We may pass your information to our third-party service providers, agents or subcontractors for the purposes of completing tasks and providing services to you on our behalf (for example to process your orders). When we use third party service providers, we only disclose the personal information that is necessary for them to have to deliver the service. We don’t allow our third-party service providers to use your information for their direct marketing purposes. We have contracts in place that requires third party service providers to keep your information secure. We will never share your personal information with any third party beyond our network for them to use for direct marketing purposes, unless you have requested to do so, or we are required to do so by law, for example by a court order or for the purposes of crime prevention (like fraud).
Third Party Product Providers we work in association with: We work closely with third-party product providers to ensure your security. When you place an order with us and pay for it, your payment is processed by a third-party payment processor, who specialises in the secure online capture and processing of credit and debit transactions.
In the case that some or all of our business or assets is sold to any third party, we may transfer your personal information to them. If we are required to share your data to comply with any legal obligations, we may do so too. However, we will take all necessary steps to ensure that your privacy rights continue to be protected.
Why do we process your data?
Depending on the service you request from us, we process your data for different reasons.
If you have signed up to our newsletter, we will process your data to send you updates about our company, collections and special offers.
If you have placed an order with us, we will process your data to fulfil your order and notify you of its progress. By placing an order with us, you are not signing up to our direct marketing communications.
You can choose
You can choose whether you would like to continue to receive direct marketing communications from us. Please note that we will only send you these communications if you have agreed to receive them in the first place.
If you do not want to receive direct marketing communications from us about our new products and offers, you can change your marketing preferences at any time by contacting us at hello@callashoes.co.uk
You can also choose to remove your data completely from our website, this is if you have an account with us, or have placed an order with us. To do so, please email us at hello@callashoes.co.uk
Please note that if you do not want to provide us with any data at all, like your name or your address, we will be unable to fulfil your order.