Privacy policy

Introduction

We are committed to protecting your information and respecting the privacy of all of the visitors and users of our website.

Please ensure that you read the following carefully, so that you understand our privacy policy and practices regarding the personal information of yours that we process and what we do with it. We will only use your personal information in accordance with how it’s outlined in this privacy policy and the applicable current data protection laws.

This policy, along with our Terms and Conditions, outlines the basis on which any personal information collected by us from you, or that you provide to us, via Callashoes.co.uk (or Callashoes.com), will be treated by us. By using this website, you are accepting and expressing consent to the practices outlined by this privacy policy. This privacy policy intends to govern the privacy of the users of the website.

We may change this Policy from time to time, so please check this page occasionally to ensure that you’re happy with any changes.

If you have any questions regarding this Policy or our privacy practices, you can email us at hello@callashoes.co.uk or alternatively, write to:

Calla
31 Banastre Drive
Newton- le-Willows,
Merseyside WA12 8BE
United Kingdom

How do we collect information from you

We obtain information when you visit and use our website, for example when you place an order, register, respond to a survey or marketing communication, surf the website or sign up to our newsletter.

Your payment information is not held by us, it is collected by our third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.

We collect your information so we can fulfil your order, provide you with our marketing communications (only if you sign up though), be able to provide customer service to you and improve our services.

The personal information that we collect from you

We (Calla Ltd) may collect and process the following data about you:

Your name
Your postal address
Your email address
Your telephone number
Details of transactions you carry out through our website and the fulfilment of your orders
If you contact us through any channel, we may keep a record of our correspondence with you
Information you provide when you enter a survey (we might ask you to complete a survey from time to time for market research purposes, although you are under no obligation to do it)
IP address, and information regarding what pages are accessed and when.
Technical information may be collected automatically, including without limitation the IP address used to connect your computer or device to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
Details of your visits to our website may be collected automatically, including without limitation what pages you access and when, products and pages you viewed or searched for, page response times, download errors, lengths of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page (including information about how you use social media plug-ins), traffic data, location data and weblogs.
We work closely with third parties (for example analytics providers or fulfilment centers) in order to fulfil orders and we may receive information about you from them. We also pass information needed to fulfill your order (like your postal address) to our fulfillment center.

We take a proactive approach to user privacy and the necessary steps are taken to protect the privacy of its users throughout their visiting experience.

How is your information used?

We process your data based on your permission for the data processing, in line with the GDPR legislation.

We may use your information to:

process orders that you have submitted;
allow us to provide you with excellent customer service;
set up and manage your account;
update and manage our customer database;
to carry out our obligations arising from any contracts entered into by you and us;
dealing with entries into a competition;
seek your views or comments on the services we provide;
notify you of changes to our services;
ensure that our website is safe, secure and presented in a good format for your device;
send you communications which you have requested and that may be of interest to you. These may include information about products or offers.

We will not delete your data until you have let us know that you would like us to do so. This is whether you make an account with us, sign up to our newsletters or order our shoes without making an account.

Who has access to your information

We will never rent or sell your information to third parties. We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf: We may pass your information to our third-party service providers, agents or subcontractors for the purposes of completing tasks and providing services to you on our behalf (for example to process your orders). When we use third party service providers, we only disclose the personal information that is necessary for them to have to deliver the service. We don’t allow our third-party service providers to use your information for their direct marketing purposes. We have contracts in place that requires third party service providers to keep your information secure. We will never share your personal information with any third party beyond our network for them to use for direct marketing purposes, unless you have requested to do so, or we are required to do so by law, for example by a court order or for the purposes of crime prevention (like fraud).

Third Party Product Providers we work in association with: We work closely with third-party product providers to ensure your security. When you place an order with us and pay for it, your payment is processed by a third-party payment processor, who specialises in the secure online capture and processing of credit and debit transactions.

In the case that some or all of our business or assets is sold to any third party, we may transfer your personal information to them. If we are required to share your data to comply with any legal obligations, we may do so too. However, we will take all necessary steps to ensure that your privacy rights continue to be protected.

Why do we process your data?

Depending on the service you request from us, we process your data for different reasons.

If you have signed up to our newsletter, we will process your data to send you updates about our company, collections and special offers.

If you have placed an order with us, we will process your data to fulfil your order and notify you of its progress. By placing an order with us, you are not signing up to our direct marketing communications.

You can choose

You can choose whether you would like to continue to receive direct marketing communications from us. Please note that we will only send you these communications if you have agreed to receive them in the first place.

If you do not want to receive direct marketing communications from us about our new products and offers, you can change your marketing preferences at any time by contacting us at hello@callashoes.co.uk

You can also choose to remove your data completely from our website, this is if you have an account with us, or have placed an order with us. To do so, please email us at hello@callashoes.co.uk

Please note that if you do not want to provide us with any data at all, like your name or your address, we will be unable to fulfil your order.

Email Newsletter

We operate an email newsletter program, through which we notify our subscribers about products and services which may be of interest to them. You can subscribe through an online automated process on our website if you would like to, but it is up to you.
Sometimes we will manually process your subscription, for example if you’ve written to us to ask to receive the newsletter.

All of your personal details that we have gained through your subscription (i.e. your name) are held securely and none of your details will ever be passes on to third parties for marketing purposes. You can request a copy of the information that we hold about you through our newsletter program. To do so, just email hello@callashoes.co.uk

When we send you email newsletters, they may contain tracking facilities within the actual email. We do this, so we can know which materials interest you the most. The tracked activity includes for example whether you open our emails, whether you forward our emails and whether you click on the links within our emails.
You can unsubscribe from our emails at any time. The option can be found at the footer (the very bottom) of any newsletter email you’ve received from us. If you can’t find it, please contact us at hello@callashoes.co.uk

Access and update

If there’s any information that we hold about you that’s out of date (for example, if you’ve changed your email address but wish to continue to receive our newsletter) and you wish to let us know, you can email us at hello@callashoes.co.uk

You can also object to us processing your data at any time. You can ask us to remove your data altogether from our systems. You can ask us to transfer your data to you, in which case we will provide it to you in a ‘copy paste’ form. For any of these, please get in touch at hello@callashoes.co.uk

You have the right to ask for a copy of the information that we hold about you. To do so, please email us at hello@callashoes.co.uk and we will provide this free of charge.

Klarna

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

Security Precautions

When you provide us with your personal information, you can be sure that we have security precautions in place to protect the loss, misuse or alteration of your information.
Any sensitive information (such as credit or debit card details) is encrypted and protected with the 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on your web browser, next to the address of the website.

While we strive to protect your personal information, we cannot 100% guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Where we have given (or where you have chosen) a password which enables you access to certain parts of our websites, you are responsible for keeping this password confidential. We ask you to not share your password with anyone.

Profiling

We may analyse your personal information that we hold to figure out your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources (like Google Analytics) to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk. If you would like to withdraw from profiling, please email us at hello@callashoes.co.uk and we will remove your information from our systems.

Cookies

Like most other websites, the Calla shoes website uses ‘cookies’. ‘Cookies’ are small files saved to the user’s computers’ hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server, to provide the users with a tailored experience within the website and recognise when you visit. While cookies collect statistical data about your browsing actions, they do not identify you as an individual. For example, we use cookies to allow items to stay in your shopping cart, even when you leave our website. They help us improve and offer a more personalised service.

You are free to switch cookies off by setting your browser preferences but turning cookies off may result in a loss of functionality when using our website.

We also use tracking software to monitor the visitors to our website to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers’ hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google's privacy policy here for further information [ http://www.google.com/privacy.html ].

Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

Links to other websites

Our website may contain links to other websites, run by other organisations and people. As our privacy policy applies to our website only, we encourage you to read the privacy statements on other websites you visit, even if you clicked to get onto them from our website. We cannot be held responsible for the privacy policies and practices of other sites, even if you access them using links from our website.

We encourage you to check the privacy policies of all other webpages you visit, including third-party sites which may link to our website. We cannot be responsible for the privacy policy and practices of third party sites, even if they link to our website.

Social Media

We advise that you use social media wisely, especially while you engage or communicate with other accounts. We will never ask you for any sensitive information through social media. All of our communications, engagement and actions on social media are custom to the terms and conditions, as well as the privacy policies of each social media platform.

We may use social media sharing buttons on our website to make it easier for you to share your favourite content on your social media. However, if you use the social sharing buttons, you do so at your own discretion.

Shortened Links

Our social media accounts may sometimes feature shortened versions of long web addresses. We advise that you take caution before clicking any shortened web addresses published on social media. We take every effort to ensure that only genuine links are published, but social media tends to be prone to spam, therefore we cannot be held liable for any damages caused by visiting shortened links.

Young People

We care about the privacy of people under 16. If you are under 16, please ensure that you have the permission of your parent or guardian prior to providing us with personal information.

Your information outside the EU

The information which you provide to us may be transferred to countries outside of the European Union. The way this can happen is if any of our servers are located in a country outside of the EU. Countries outside of the EU may not have similar data protection laws to the UK. When you submit your information, you agree to this transfer, as well as the storing and processing your data outside the EU.

If we do transfer your information outside the EU, be assured that we will take appropriate steps to ensure that relevant safety measures are taken, with the aim of ensuring that your privacy rights continue to be protected, as per this policy.

If you purchase our products from the outside of the EU, your information may be transferred outside the EU, i.e. to a postal service provider.

Review of the Policy and complaints

Please make sure that you check this page regularly, as we might update this policy. Last update March 2018. If you have any complaints, you can direct them to us at hello@callashoes.co.uk. Alternatively, the government body responsible for upholding data privacy for individuals in the UK is the Information Commissioner’s Office, whom you can reach at (+44) 303 123 1113.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

Calla Ltd
31 Banastre Drive
Newton- le-Willows,
Merseyside WA12 8BE
United Kingdom
or email us at hello@callashoes.co.uk