FAQs | Calla Shoes

FAQs

Fitting

If you’re emailing us for fitting advice, please let us know the following by sending it through to [email protected]

-Your shoe size according to our measurement guide

-The width of the bunion of each of your feet, as measured around the bunion

-A picture of your feet would be helpful too

If you’re not sure about which size to order, then our shoe size guide on our website should be able to help you - click here to view it.

The size guide will tell you your shoe size you need to fit comfortably in our shoes and most people find that our shoes are ‘true to size’ – this means you don’t have to size up your shoes to accommodate your bunions.

Additionally, if you let us know your feet measurements (the width of the widest place on each of your feet, as measured around the bunion) and send us a picture of your feet, we can help you determine whether our shoes will be suitable for your bunions. Please send any queries to [email protected]

All Calla shoes are made in one width only which is between an EE and an EEE in the toe box and a standard D fit everwhere else.  

Some styles are more generous than others so if you are unsure about your sizing you should email [email protected] or use our online chat to understand better what styles would be best for you.

If you let us know your feet measurements (the width of the widest place on each of your feet, as measured around the bunion) and send us a picture of your feet, we can help you determine whether our shoes will be suitable for your bunions. Please send any queries to [email protected]

All of our shoes (except for the ESME and MEGHAN block heels, which are wide-fit shoes all around) are a standard fit across the back of the shoe and an EE-EEE fit in the toe box. The wider toe-box provides your toes with 'breathing' space and allows them to not be squished, as it normally happens in standard-fitting shoes. The standard fit across the back of the shoe ensures that your foot is securely in place. 

We would invite you to have a look at some of our photo reviews too  - you can see that some of our customers have rather large bunions, while some have tiny ones, and the shoes can accommodate all that. 

The AVA kitten heel and the ESME and MEGHAN blocks heel are some of our widest offerings and will therefore be able to accommodate larger bunions that the rest of our shoes. The EMMA also runs a little large and is a little wider.

The JASMIN kitten heel is slightly more spacious than some of the other kitten heel sandal styles as it is made out of super soft, high-quality suede/leather and will adjust to 'cuddle' your lumps and bumps perfectly with time.

To be sure of the exact fit, please email us your shoe size and the measurements of your feet (as measured around the bunion on each foot), along with a picture of your feet to [email protected]

Shoes only come in one width which is around EE-EEE fitting in the toe box, and standard width in the back of the shoe.

It is actually quite beneficial for your non-bunioned foot to be in a wider toe-box.

All of our shoes (except for the ESME block heel, which is a wide-fit shoe all around) are a standard fit across the back of the shoe and an EE-EEE fit in the toe box. The wider toe-box provides your toes with 'breathing' space and allows them to not be squished, as it normally happens in standard-fitting shoes. The standard fit across the back of the shoe ensures that your foot is securely in place.

Ordering

All of our shoes are an EE-EEE width in the front and a standard width in the back, which accommodates most feet. The only exceptions are our wide fit offerings ESME and MEGHAN, which are an EEE fit all around. If you have standard feet with small-medium bunions, you can still wear the ESME but we’d advise sizing a whole size down.

If you feel like the EE-EEE fit may not be suitable for you, please email us at [email protected] for advice on finding the best fit for your feet.

We are happy to take orders over the phone, please email us at [email protected] or leave a message on the chat to arrange.

Please include your phone number and availability for the phone call in the message.

We do not currently stock our shoes at any shops, but this is something we are looking into.

We do have free delivery/returns/exchanges for UK customers though, so you can feel free to order our shoes and try them on in the comfort of your own home.

For international customers, PayPal offers a refunded returns service, which allows you to claim the cost of the postage back shall you wish to return your order. This service is currently available in AustraliaAustriaBelgiumBrazilBulgariaCanadaChinaCroatiaCyprusCzech RepublicDenmarkEstoniaFinlandFranceGreeceHong KongHungaryIndiaIrelandIsraelItalyLatviaLithuaniaMalaysiaMaltaNorwayNetherlandsPolandPortugalRomaniaSingaporeSlovakiaSloveniaSouth AfricaSpainSwedenSwitzerlandTaiwan and USA. Please click on the name of the country for more information.

I'm afraid we don't have a catalogue as yet. This is because we only have quite a small range and wish to build it up before producing a brochure/catalogue.

We are happy to take orders over the phone for your convenience, please email us at [email protected] or leave us a message on the chat to arrange this.

Delivery

If you're in the UK, the shoes take 2-3 working days with standard delivery, and 1-2 working days with express delivery if the order is placed before noon.

Your order confirmation email should contain a link containing your tracking number and courier and also an estimated date of arrival, so you can always keep check of when your shoes are expected to arrive. If you don’t appear to receive a confirmation email, please check your spam folder as sometimes the email can appear here.

With international express delivery, your order will be sent via either DHL or Royal Mail and you'll receive a tracking number as soon as the shoes have left our warehouse. The express delivery usually takes about three working days, but this will depend on the country.

We post orders Monday-Saturday, so for example if you order your shoes on Saturday after 5PM, they will not ship until Monday. International standard delivery depends on the country, but should not take longer than 10 working days. 

Your order confirmation email should contain a link containing your tracking number and courier and also an estimated date of arrival, so you can always keep check of when your shoes are expected to arrive. If you don’t appear to receive a confirmation email, please check your spam folder as sometimes the email can appear here.

Returns and exchanges

No, we cover the cost of the postage for both returns and exchanges within the UK. Please get in touch with us at [email protected] if you would like to return/exchange your shoes, and we will forward you a prepaid postage label.

Customers outside the UK will have to pay for the postage of their shoes when they are returning them.

While we are not able to cover the cost of return postage of shoes for exchanges from outside the UK, we do cover the postage cost of sending the replacement pair to customers wishing to exchange the shoes.

PayPal currently offers a refunded returns service, which allows you to claim back the cost of the postage shall you wish to send the shoes back or exchange them. This service is available to all existing and new PayPal customers in selected countries (please note that you do need to have a PayPal account to take advantage) and has to be activated prior to the purchase.

The countries that the service is available in are: 

AustraliaAustriaBelgiumBrazilBulgariaCanadaChinaCroatiaCyprusCzech Republic

DenmarkEstoniaFinlandFranceGreeceHongKongHungaryIndiaIrelandIsraelItaly

LatviaLithuaniaMalaysiaMaltaNorwayNetherlandsPolandPortugalRomaniaSingapore

SlovakiaSloveniaSouth AfricaSpainSwedenSwitzerlandTaiwan and USA.

If your country is listed, you can click on its name to activate the service and find out more.

We are happy to refund unworn items within a 28-day period (from the day the goods were delivered to you).

You'll receive an email to confirm when we have received the item at the warehouse, after which your refund will appear in your account within 5 days. This shouldn't take longer than 14 days from the day that you returned the item back to us.

The shoes

If your shoes are rubbing at the heel we suggest using vaseline rubbed on your foot and on the shoe to reduce the friction between your foot and the shoe which causes rubbing.  Of course you may not want to use vaseline on your new shoes so we would also advise buying a 'moleskin' felt pad for the back of the shoe and rubbing vaseline on that instead. 

Here is a link to one we’ve found on Amazon but all larger chemists should sell a similar product.

You can also see our care guide for advice on stretching your shoes.

 

The soles are flexible on most of the shoes. The only non-flexible sole within our range at the moment is the AMELIA flat sandal, which features an authentic Portuguese cork sole.

The insoles on all of our shoes are non-removable and cushioned. 

All of our shoes feature a cushioned and mild arch support insole, except for the LAURA and AMELIA flat sandals. We are looking to incorporate these features in the future versions of the sandals.

Our wide fit shoes are ESME and MEGHAN. ESME currently comes in red leather and black suede. MEGHAN comes in gold leather.

The AVA also has generous width, too. The AVA currently comes in a lot of colours, including classic black leather and stylish nude leather.

The ESME and AVA are also our style recommendations for larger bunions.

The other shoes can accommodate up to an EE-EEE but only across the widest part of the foot - the rest of the shoe, e.g. the heel, is a standard fit.

Many customers find our ballet flats suitable for post-operative footwear, especially if the operation in question was a bunionectomy, as they don't have any seams and come up higher on the foot and so cover scarring.